Each of our products is hand made with care by our small team in our Connecticut studio, please allow a maximum of 4 days before receiving tracking information.

Our products are all hand made using natural materials. Natural and slight variation in color, scent, and appearance are to be expected in our candles and pewter specimens, please contact us if there is something beyond natural variation and we will work with you to solve the issue!

Once your order has been shipped and received, you have five days to reach out to us with any product issues. Returns are made on a case by case basis and are eligible for store credit. Returns will not be accepted if the item is used, or otherwise not in its original condition. If the item arrives damaged please document the issue and reach out to our team to receive a replacement.

Our products are hand packaged and shipped from our small team in Connecticut. You will receive an email with USPS tracking details for US customers within 48 hours of your order being shipped.

Please reach out to us via our contact tab with any questions or concerns, our team is happy to help you!

If you need to cancel your order please contact us at Hello@thegildedbog.com as soon as possible. Please keep in mind that our products are hand made, given our timelines we will do our best to help with your situation!